Air France hunts down unnecessary expenses until the terminals. The company tricolor, who announced the fall of the redesign of its medium-haul commercial offering to reduce its costs, is preparing a reform in its stops. According to our information, it is studying a plan to rationalize that could lead to the disappearance of 81 Air France counters airport in Europe, called internally "ATO" (airport ticket office). These agencies are usually also act as a point of information for customers, and counters where passengers may be reimbursed for their tickets and pay supplements for luggage.
This project involves 81 agencies in the European Union, which must be added those of Switzerland and Norway. France and the Netherlands, a country home of Air France-KLM, are not affected.The group's objective is to merge these counters with those of Alitalia and the American Delta, both partners in the SkyTeam alliance. Contacted by Le Figaro, Air France states that "there is no overall project closure" and that decisions will be taken "stop by stop.
A framework agreement signed with unions preamble recalls that the company "who lives a difficult economic situation, needs and strictly control costs and maintain its financial position in order to remain economically viable." Air France has not notified its unions that could generate savings measure.
It is part of an overall plan for synergies and savings from European airports named "Station 12".A framework agreement was signed last March 31 between the direction of the company and the European group committee of Air France cash advance. "We also agreed that there will be no layoffs, said Francois Cabrera of the CFDT-Air France, signed the agreement. This is the first time that a European agreement sets the framework for local bargaining with unions. "The agreement and order of preference a" natural attrition of jobs, that is to say departures not replaced, "proposals for part-time work" and "labor mobility in the group." 300 people are now employed in the ATO concerned by the project.
The management of Air France justifies this reduction wing by changing the behavior of passengers, who are resorting increasingly to the Internet."The global development of new technologies profoundly influence the behavior of customers of the airline industry", said the framework agreement. This strategy does not unanimous on the side of unions. "This project is built on a dogma rather than from a study of the coefficient of penetration of the Internet in various countries as well as habits of passengers," lamented one union official.
Management has not yet decided. It has even announced that the episode of ash cloud, which has resulted in flows of passengers at its counters, forced to "postpone the project for now.
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